Shipping policy

Shipping and Delivery

Order Processing

Orders are prepared and dispatched from Orlando, Florida, United States, within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

Processing time is separate from the carrier’s delivery time.

Shipping Costs and Destinations

Standard shipping is included in the product price for destinations available at checkout.

We deliver only to addresses and destinations supported by our shipping services. If your destination is not available at checkout, contact info@borsetty.com before placing an order.

Delivery Times and Tracking

Delivery times vary depending on the destination and shipping service. Any delivery estimate provided is an estimate, not a guaranteed arrival date.

International deliveries may take longer due to customs clearance. Once your order is dispatched, we will provide shipment confirmation and tracking information.

International Duties, Taxes and Customs Charges

Included shipping covers transportation only. Import duties, import taxes and any applicable customs clearance or carrier handling charges are not included in the product price or included shipping.

These charges are the customer’s responsibility and are determined by the destination country’s authorities and the carrier. The carrier or customs authority may require payment before releasing or delivering the package.

Customers may also need to provide information or documentation required for customs clearance. Please consider these possible additional costs before placing an international order.

Delivery Address

Please check that your delivery address and contact details are complete and accurate before placing your order. If you notice an error, contact info@borsetty.com promptly. Address changes may not be possible once the order has been dispatched.

Delivery Problems

If your package is delayed, appears lost, or arrives damaged, contact info@borsetty.com with your order number. Where possible, include photographs of any damage to the packaging and item. We will investigate with the carrier and assist you in resolving the issue.

If a shipment is refused or returned because customs charges remain unpaid, contact us so we can review the shipment’s status and explain the available options and any applicable costs, subject to applicable law.

Your Consumer Rights

This policy does not limit any mandatory consumer rights that apply to your purchase.

Contact

For shipping and delivery questions, email info@borsetty.com.