Refund policy

Returns and Refunds

You may request a return within 30 calendar days after delivery. Contact info@borsetty.com with your order number before sending any item back. We will provide return instructions and the appropriate return address.

Returns for a Change of Mind

Items must be unused and in their original condition, with all tags and accessories included. Pack the item securely using its protective packaging to prevent damage during transportation.

The customer pays the return shipping cost. We recommend using a tracked shipping service and retaining proof of shipment. For international returns, contact us before shipping to receive the relevant instructions.

Damaged, Defective or Incorrect Items

If your item arrives damaged, is defective, or does not match your order, contact info@borsetty.com with your order number and, where possible, photographs of the issue.

Borsetty will cover the necessary return or replacement shipping costs to resolve the issue. The unused-condition requirement for change-of-mind returns does not restrict claims concerning defective items.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

For change-of-mind returns, we refund the product price paid. Separately charged original shipping fees are not refundable, except where required by applicable law.

If shipping was included in the product price, we will not deduct an undisclosed original shipping cost from your refund.

Exchanges

To choose another model, return the eligible item and place a new order. Availability depends on current stock.

Your Consumer Rights

This policy does not limit any mandatory consumer rights, including rights concerning defective products, that apply in your country.

Contact

For return or refund assistance, email info@borsetty.com.