Returns & Refunds
You may request a return within 30 calendar days after the date your order is delivered.
To request a return, email info@borsetty.com with:
• Your full name
• Order number
• Product being returned
• Reason for the return
• Photographs, when the item is damaged, defective or incorrect
Do not send an item back before receiving return instructions and authorization from Borsetty. Unauthorized returns may be refused or delayed.
To qualify for a return, the item must be:
• Unused and unworn
• In its original condition
• Free from stains, odors, scratches or other signs of use
• Returned with all original straps, accessories, protective materials and packaging
• Accompanied by proof of purchase
We recommend handling the handbag carefully until you decide to keep it.
The following items cannot be returned, except where required by applicable law:
• Items marked “Final Sale” before purchase
• Gift cards
• Personalized or modified products
• Products damaged through misuse, improper storage or normal wear
• Items returned outside the 30-day return period
• Items that do not meet the return conditions stated above
Customers are responsible for return shipping costs when returning an item because of preference, fit, color or change of mind.
Borsetty will cover reasonable return shipping costs when the customer receives an incorrect item or when a product arrives materially damaged or defective, subject to verification.
Original shipping charges, import duties, customs fees and brokerage charges are non-refundable unless required by applicable law or the return results from an error by Borsetty.
International customers are responsible for following the provided customs instructions. Borsetty is not responsible for duties or penalties resulting from an incorrectly declared return.
After receiving and inspecting the returned item, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 7 business days for Borsetty to inspect and process the return after delivery. Your bank or payment provider may require additional time to post the refund.
If a return does not meet the eligibility requirements, we will contact you before taking further action.
Because Borsetty offers limited collections and individual quantities may sell out, direct exchanges cannot be guaranteed.
When an exchange is unavailable, an eligible return may be refunded so the customer can place a new order for an available product.
Contact us promptly after delivery if an item is damaged, defective or incorrect. Include photographs of:
• The exterior shipping package
• Shipping label
• Product
• Area of damage or defect
Damage caused by normal wear, misuse, accidents, improper care or unauthorized alterations is not considered a manufacturing defect.
Contact info@borsetty.com immediately if you wish to cancel an order. We cannot guarantee cancellation after processing or shipment has begun.
If an order has already shipped, the regular return procedure will apply.
Nothing in this policy limits any non-waivable consumer rights available under applicable law.
Borsetty
Operated by BORSETTY LLC
Email: info@borsetty.com
Return address: Provided after return authorization